Retail Trading Terms

1. Non-refundable purchases.
1.1. Purchases are non-refundable subject to the statutory right as a consumer.

2 Returns
2.1 All returns must be sent in their original packaging and received in their original condition. Return shipping costs are at the customers expense.
2.2 The foregoing does not affect your statutory rights as a consumer.

3 Damaged Goods
3.1 Where you receive the ordered item in a damaged state, please contact us immediately on 1300 653 946 and a representative will help assist you.

4 Delivery Time Frame
4.1 After your order has been received, we will generally check your order and process your payment. You will be sent an email to confirm that this has been completed and that we have sent your order. The average time for your order to be delivered to you is between 2 – 14 days from confirmation of your order depending on your delivery location and payment details.

5 Delivery Charges
5.1 Delivery, packaging and insurance charges are calculated based on the item(s), destination address and method of delivery you choose at the checkout stage of purchasing. These charges will be shown to you. After selecting your items for purchase, proceed to the checkout area and select your delivery options to be presented with your delivery charge amounts.
5.2 Where it is difficult to work out freight charges, a message will appear indicating that we will contact you with freight costs. You can choose to not proceed with the order if the freight charges are not acceptable.

6 Security & Privacy
6.1 All orders are made through a secure web server. For expanded information on our secure server information please see our security page.
6.2 We are committed to maintaining your privacy. For our full privacy statements please see our privacy page.

7 Packing and Insurance
7.1 All items are packed to a very high standard. All items are insured during transit to cover damage or non-delivery. If you receive any damaged goods, please contact us to arrange a refund/exchange or replacement.

8 Ordering Offline
8.1 We also accept orders by E-mail: send your order to and one of our personnel will be happy to assist you

9 Payment Methods
9.1 We accept Visa and Mastercard.
9.2 We also accept cheques and Money Orders made payable to “Winex” and mailed to…
PO Box 1692
Osborne Park WA
9.3 You may also pay by direct deposit into our bank account. Contact us for these details.

10 Quality and Value
10.1 All items offered for sale on this web site are selected for their quality and value.

11 Offer to Purchase Terms
11.1 By sending an order through this web site you are placing an offer to purchase selected products at the shown prices on this web site. We reserve the right to refuse any offer to purchase for whatever reason including out of date pricing or incorrect pricing, inability to supply stock, incorrect freight calculations or any other reason. We will endeavor to keep our information as accurate as possible however. Where a problem occurs, we will contact you and provide you with your options. We will not debit your credit card until we are happy that we can supply your order at a mutually agreed pricing. Processing of your payment and shipping of the goods indicates our acceptance of your offer to purchase.